Impersonate a merchant from a partner account

How to Impersonate a merchant from a partner account.

There are two ways to access the SPARROW gateway; Merchant Access and Admin Access. 

Merchants use the gateway to run payments, reports, set up fraud tools etc. Admins will have merchants listed underneath them so that they can manage, organize and at times assist merchants with basic functions. In order for an Admin to assist in performing any sale, refund, void, or capture functionality in the Virtual Terminal they must impersonate or login as the merchant.

Login with your admin Username and Password. You will be taken to the List Companies page. From here either search for the company name that you are currently working on/with or click Submit to bring up a list of all companies.

There are two ways to login as a merchant:

1. Select Configure, which will bring you to an Account Summary page:

Click the Login button next to the company user you would like to impersonate.

OR

2. Select User next to the company you would like to view then click login next to the company user you would like to impersonate.

Either of these methods will grant you access to what the merchant sees when they login with their username and password.

 

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