Refund a transaction

In order to refund a transaction (which would occur after it has been settled), here is the steps:

  1. Login to the Merchant Gateway account
  2. Go to Reports
  3. Go to the Transaction Search
  4. Type in the Transaction ID information
  5. Select the Date of when the Sale transaction occurred
  6. Select the Submit button

  7. Select the Trans ID link once it appears

  8. Select the Refund on the top navigation tool bar

  9. Confirm the refund information, then press the Refund button


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