Different customer’s name on the Transaction Receipt page

Why is there a different customer’s name populated in the customer information space on the Transaction Receipt page?

This could be caused by the Customer Identification settings for the merchant company:

In accordance with these settings, the system assigns the transaction to the first customer with the same Last Name and ignores all other parameters.

We suggest that the merchant checks additional identification parameters on this page (e.g. First Name and Account Number) to avoid incorrectly identifying the wrong customer on the Receipt page.

Please note: these settings also affects Data Vault customer’s identification.

 

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